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Posted by: Dene Starks on 06/30/2018

Dealing with Difficult People--Conflict and Mediation Skills

Do you find yourself in themiddle of an argument and wonder how it got started in the first place? Do you overreact and make a difficult situation worse? Are you trapped in a seeminglyirresolvable cycle of conflict? Do you become angry or frustrated dealing with difficult people? This is an overview of the mediation and alternative dispute resolution field with a focus on your approach to conflict. Learn aprocess to share your concerns, hear others’ concerns, and reach a win-win agreement in your business, family, and personal relationships.