What should I do if I didn't get the
product I ordered?

All of our products and services are online--there is nothing to ship, ever. The system is set up to send your product out, via email, to email address you included on the order form. It is automatically sent the moment your payment transaction has been processed.

If it didn't come through to you, it is either because the email address had a typo or, more likely, because your email program viewed our message as SPAM. The emails are automatically generated, so this sometimes happens.

#1 - Add "info@marnie.com" to your email contacts list. This will insure that any future automatically generated emails we send to you will make it through your SPAM blocker.

#2 - Complete the support form HERE. Please be as specific as possible. Include your order # if possible. [If not, no problem; it just takes us a few extra minutes to look it up.]

#3 - Allow us to respond to you via email asap. Calling will not significantly speed things up. Details HERE.

It is our goal to serve you as quickly as possible. If our inability to provide immediate customer service is hard for you, we will gladly refund your money!